Terms & Conditions

The cancellation terms shown for the selected experience at the time of booking form part of the reservation conditions.

Cancellation requests should be made through the same booking channel used for the reservation or directly with our team where the booking was made with Desert Fun Tourism.

Refund eligibility depends on the applicable cancellation policy, the timing of the request and the booking conditions confirmed for the selected experience.

Requests to change the date, number of guests, pickup location or tour option remain subject to availability and any applicable price difference or booking conditions.

Reservations made through an online travel agency or marketplace may be subject to that platform's cancellation, amendment and refund procedures.

Where a guest voluntarily chooses not to use part of an included experience after the tour has started, that unused portion may not qualify for a refund.

If an experience cannot operate due to safety, weather, operational or other circumstances, available alternatives, rescheduling or refund options will depend on the circumstances and applicable booking conditions.

Approved refunds may require processing time and can also depend on the payment provider, bank or third-party booking platform used.

Age, participation, equipment and driving requirements vary by vehicle and experience. Guests should review the specific requirements shown for the selected tour before booking.

Quad bike and dune buggy activities may have minimum age, driver, passenger or participation requirements depending on the selected vehicle and experience.

Protective equipment and riding requirements depend on the tour booked. Guests must follow the instructions provided by the activity team before and during participation.

Guests participating in off-road riding or driving activities may be required to attend a safety briefing and understand the operating instructions before the activity begins.

Guests must follow route, speed, safety and operational instructions provided by guides or activity staff throughout the experience.

Participation may be restricted or stopped if a guest operates a vehicle unsafely, ignores instructions or creates an unreasonable risk to themselves or others.

Vehicle type, seating configuration and operating arrangements depend on the option booked and may also be affected by availability and operational requirements.

Desert terrain is naturally uneven and conditions may change due to weather, sand movement, visibility or other environmental factors.

Stated activity durations are approximate where operational setup, safety briefings, route conditions or guest readiness may affect the exact timing.

For safety or operational reasons, participation may be refused or restricted where the activity team reasonably considers a guest unsuitable for the selected activity.

Desert and outdoor experiences are subject to weather and environmental conditions. Activities may be adjusted, delayed, restricted or rescheduled where necessary for safety or operational reasons.

The order, timing or duration of itinerary elements may be adjusted when reasonably required by traffic, weather, attraction schedules, safety considerations or operational needs.

Where an included activity becomes unavailable, we may offer a reasonable alternative, revised itinerary, rescheduling option or other solution depending on the circumstances.

Travel times, pickup times and return times are approximate and may be affected by traffic congestion, road closures, accidents, events or other conditions outside normal route planning.

Tours and activities may be affected by instructions, restrictions or requirements introduced by UAE authorities, attraction operators or other competent bodies.

Drivers, guides and activity teams may modify or discontinue an activity where continuing would create an unreasonable safety or operational concern.

Desert safari pickup times, sunset stops and other itinerary timings may vary seasonally because daylight hours and sunset times change throughout the year.

Where reasonably possible, significant changes affecting a confirmed booking will be communicated using the contact details provided with the reservation.

Desert Fun Tourism aims to provide the booked services with reasonable care and to operate tours in accordance with applicable operational and safety requirements.

Circumstances such as severe weather, road closures, government restrictions, emergencies, natural events or other conditions beyond reasonable operational control may affect a tour.

Where such circumstances occur, we will make reasonable efforts to provide an appropriate solution, which may include itinerary adjustment, rescheduling, an alternative service or other available option.

Guests should take reasonable care of their personal belongings. Items left in vehicles, camps, attractions or activity locations should be reported as soon as possible.

We may take reasonable action where a guest's conduct threatens safety, damages property, seriously disrupts the experience or prevents the tour from operating properly.

Nothing in these terms is intended to exclude or restrict any consumer or other legal right that cannot lawfully be excluded under applicable law.