PRIVACY • DESERT FUN TOURISM

Privacy Policy

Learn how Desert Fun Tourism collects, uses and manages personal information when you make a booking, contact our team or interact with our website and travel services.

DATA INFORMATION What We Collect
USE PROCESSING How Information Is Used
CARE PRIVACY Responsible Data Handling
Read Privacy Policy ↓ ? PRIVACY QUESTION? Contact Our Team
Booking Information Personal Data Website Privacy Cookies Your Requests
PRIVACY POLICY OVERVIEW

How We Handle Your Information.

This Privacy Policy explains the types of information Desert Fun Tourism may collect, why we may use it, when it may be shared and how you can contact us regarding your personal information.

COLLECTION

Information We Collect

Details you provide when making a booking, submitting an enquiry or communicating with our team.

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USE

How We Use Information

How personal information may be used to manage bookings, transfers, customer support and tour operations.

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SHARING

Sharing & Service Providers

When relevant booking information may need to be shared with guides, drivers, attractions or other service providers.

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PAYMENTS

Payments & Booking Platforms

How third-party booking systems, online travel agencies and payment providers may process information connected to your reservation.

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WEBSITE

Cookies & Website Data

Information that may be collected through website functionality, analytics, cookies and similar technologies.

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YOUR DATA

Your Privacy Requests

How to contact Desert Fun Tourism regarding access, correction or other appropriate requests relating to your information.

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PLEASE NOTE Third-party services may have their own privacy policies.

If you book through an online travel agency, booking platform, attraction or payment provider, that provider may process information under its own privacy and data-handling practices.

Contact Us →
PERSONAL INFORMATION

Information We Collect & How We Use It.

We collect and use information where reasonably necessary to manage enquiries, bookings, tour operations, guest communication and the services you request from Desert Fun Tourism.

INFORMATION WE COLLECT
SECTION 01

Information We May Collect

The information collected depends on how you interact with us, the experience you book and the information reasonably required to arrange your requested service.

1.1
Contact Information

We may collect your name, email address, telephone number, WhatsApp number and other contact details you provide when making an enquiry or reservation.

1.2
Booking Information

Information may include the selected tour, booking date, number of participants, booking option, confirmation details and other information connected with your reservation.

1.3
Pickup & Transfer Details

For experiences that include transportation, we may collect your hotel, residence, meeting point or other agreed pickup information needed to arrange the transfer.

1.4
Participant Information

Certain activities may require information about participants, such as age category or other details needed to determine the appropriate booking option or participation requirements.

1.5
Special Requests

If you contact us regarding accessibility, dietary preferences, family arrangements or another special request, we may process the information you voluntarily provide in order to assist you.

1.6
Communication Records

We may retain relevant communications sent through email, WhatsApp, telephone, website forms or booking platforms where reasonably necessary to manage your enquiry or reservation.

1.7
Payment-Related Information

Information connected with a transaction may be received from booking or payment providers. Payment card processing may be handled directly by the applicable payment service provider.

1.8
Website & Device Information

Our website and connected services may receive technical information such as browser type, device information, IP address and website activity for functionality, security or analytics purposes.

HOW INFORMATION IS USED
SECTION 02

How We Use Your Information

Personal information may be used where reasonably necessary to provide the requested travel service, manage our operations and communicate with our guests.

2.1
Processing Your Booking

We use relevant information to create, confirm and manage reservations for tours, activities, vehicles and other services you request.

2.2
Tour Coordination

Booking information may be used to coordinate drivers, guides, vehicles, activities, pickup arrangements and other operational elements of your experience.

2.3
Guest Communication

We may contact you regarding confirmations, pickup times, meeting points, booking changes, operational updates and other information connected with your reservation.

2.4
Customer Support

Information may be used to answer enquiries, resolve booking issues, respond to feedback and provide support before, during or after an experience.

2.5
Safety & Operational Planning

Relevant booking information may be used where needed to support appropriate tour planning, activity requirements and operational coordination.

2.6
Managing Payments & Records

Transaction and booking information may be used for payment reconciliation, accounting, reservation records and other legitimate business administration.

2.7
Website Operation & Improvement

Technical and usage information may be used to maintain website functionality, understand performance, improve usability and help identify technical or security issues.

2.8
Legal & Regulatory Requirements

Information may be processed where reasonably necessary to comply with applicable legal obligations, regulatory requirements or lawful requests.

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PRIVACY PRINCIPLE We aim to collect information relevant to the service you request.

The exact information required can vary depending on the selected tour, booking method, transfer arrangements and services included in your reservation.

SHARING INFORMATION
SECTION 03

Sharing & Service Providers

Relevant information may be shared where reasonably necessary to arrange, operate or support the travel services requested by the guest.

3.1
Drivers & Guides

Relevant booking information such as guest name, contact details, pickup location and tour details may be shared with assigned drivers or guides to operate the booked experience.

3.2
Activity Providers

Where a booking includes activities such as quad bikes, dune buggies, camps or other experiences, information may be shared with the provider where reasonably required to deliver that service.

3.3
Attractions & Venues

Certain city tours or attraction-based experiences may require booking details to be provided to attractions, venues or ticketing partners involved in the reservation.

3.4
Operational Partners

Information may be shared with service providers that assist with transportation, reservation management, communications or other operational functions connected with your booking.

3.5
Information Limited to the Service

Where practical, only information reasonably relevant to arranging or providing the requested service should be shared with the applicable provider.

3.6
Legal Requirements

Information may be disclosed where reasonably necessary to comply with applicable law, regulatory obligations, lawful requests or the protection of legitimate rights and interests.

3.7
Business Administration

Appropriate professional or technical service providers may process limited information where required for accounting, technology, security, support or business administration.

3.8
Third-Party Responsibilities

Independent providers may also process information according to their own legal obligations, privacy policies and service requirements.

PAYMENTS & PLATFORMS
SECTION 04

Payments, Bókun, OTAs & Third-Party Services

Our website and booking operations may use external booking, payment and distribution services. Those providers may process information under their own privacy practices.

4.1
Booking Technology

Desert Fun Tourism may use third-party reservation technology, including Bókun or other booking systems, to manage availability, reservations and booking confirmations.

4.2
Online Travel Agencies

If you book through an online travel agency or marketplace, information connected with your reservation may be collected and processed by that platform before being provided to us.

4.3
Payment Providers

Online payments may be processed by payment gateways, acquiring banks or other financial service providers. Their handling of payment information is subject to their own systems and policies.

4.4
Payment Card Information

Where payment card information is entered directly into a third-party payment service, the payment provider may process that information rather than Desert Fun Tourism receiving the complete card details.

4.5
Booking Confirmations

Booking platforms may send confirmation emails, vouchers, reminders or operational messages using information provided during the reservation process.

4.6
Platform Privacy Policies

Guests should review the privacy policy of the booking platform, online travel agency or payment provider they use where they would like more information about that provider's processing.

4.7
International Service Providers

Some booking, technology or payment providers may operate internationally or process information using systems located outside the UAE, subject to their own applicable requirements.

4.8
Third-Party Websites

Our website may contain links to external websites or services. Desert Fun Tourism's Privacy Policy does not control how an independent external website handles information submitted directly to that service.

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THIRD-PARTY SERVICES External booking and payment providers may have separate policies.

When you use a third-party booking platform, OTA, payment gateway or external service, we recommend reviewing that provider's privacy information for details about how it handles your data.

WEBSITE & COOKIES
SECTION 05

Cookies, Analytics & Website Data

Our website and integrated services may use cookies, similar technologies and technical information to support website functionality, security, performance and enabled services.

5.1
Cookies & Similar Technologies

Cookies and similar technologies may be used to remember preferences, support website functionality and help connected services operate correctly.

5.2
Essential Website Functions

Certain technical storage or website technologies may be required for important functions such as navigation, booking features, security or maintaining website sessions.

5.3
Website Usage Information

Technical information may include pages visited, browser type, device type, approximate access time, referring page and other information relating to website interaction.

5.4
Website Performance

Technical and usage information may be used to understand website performance, identify errors, improve page usability and maintain the reliability of our online services.

5.5
Integrated Booking Services

Booking technology integrated with our website, including Bókun or other enabled reservation services, may use its own technical storage, cookies or similar technologies.

5.6
Embedded & External Services

Features provided by external services, such as booking tools, review widgets, maps or other integrated website functionality, may process technical information according to the provider's own privacy practices.

5.7
Cookie Preferences

Where website cookie controls are available, visitors may be able to manage certain categories of cookies or technologies through the available preference controls.

5.8
Browser Controls

Most web browsers provide settings that allow users to manage or delete cookies. Restricting certain technologies may affect the operation of some website or booking features.

YOUR INFORMATION
SECTION 06

Data Retention, Security & Privacy Requests

We aim to handle personal information responsibly and retain it only where reasonably required for bookings, customer service, business records and applicable obligations.

6.1
Data Retention

Personal information may be retained for as long as reasonably necessary to manage reservations, guest support, accounting, business records and applicable operational or legal requirements.

6.2
Retention Periods

Retention periods may vary depending on the type of information, the reason it was collected, the booking channel and any applicable record-keeping requirements.

6.3
Information Security

We take reasonable organisational and technical steps to protect personal information under our control from inappropriate access, loss, misuse or unauthorised disclosure.

6.4
Online Security Limitations

No internet transmission, electronic communication or data storage system can be guaranteed to be completely secure, and visitors should also take reasonable care when sharing information.

6.5
Access Requests

You may contact us regarding personal information associated with your booking or enquiry and request appropriate information about how it is being handled, subject to applicable requirements.

6.6
Correction of Information

If information connected with your booking is inaccurate or incomplete, you may contact us to request an appropriate correction.

6.7
Deletion & Other Requests

Requests relating to deletion or other appropriate privacy actions may be considered subject to applicable legal, contractual, accounting and operational requirements.

6.8
Identity Verification

We may need to verify appropriate information before responding to a privacy request in order to help protect personal information from unauthorised access or disclosure.

6.9
Third-Party Information

Where information is controlled by an independent booking platform, payment provider or other third party, a request may also need to be submitted directly to that provider.

6.10
Contacting Us

Privacy-related questions or requests concerning information held by Desert Fun Tourism can be submitted using the contact details provided in this Privacy Policy.

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YOUR PRIVACY You can contact us about information connected with your booking.

When submitting a privacy-related request, please provide enough information for our team to identify the relevant enquiry or booking while avoiding unnecessary sensitive information.

CHILDREN & FAMILY BOOKINGS
SECTION 07

Children, Minors & Family Reservations

Family bookings may require limited information about children or minors where necessary to arrange the correct tour option, activity or participant category.

7.1
Information About Children

Where a booking includes a child or minor, information such as age category may be required to determine the appropriate booking option, participation conditions or activity suitability.

7.2
Parent or Guardian

Information relating to children should normally be provided by the responsible parent, guardian or adult making the family reservation.

7.3
Limited Collection

We aim to collect only information reasonably required to manage the booking, confirm eligibility or arrange the selected experience.

7.4
Family Booking Communication

Booking communication is generally directed to the lead traveller or responsible adult who completed the reservation.

7.5
Activity Requirements

Age and participation requirements vary by experience. Relevant information may be used to help determine whether a child or minor can participate in a selected activity.

7.6
Questions About Family Data

A parent or guardian may contact Desert Fun Tourism if they have questions regarding information provided as part of a family booking.

DATA PROCESSING
SECTION 08

International Services & Legal Requirements

Some technology, booking, payment or distribution providers used in connection with our services may operate internationally.

8.1
International Service Providers

Booking systems, online travel agencies, technology providers or payment services may process information through systems located in different countries.

8.2
Third-Party Processing

Independent service providers may handle personal information according to their own privacy policies, contractual terms and applicable legal requirements.

8.3
Legal Obligations

Personal information may be processed or retained where reasonably necessary to comply with applicable legal, regulatory, accounting or record-keeping requirements.

8.4
Lawful Requests

Information may be disclosed where required in response to a valid legal, regulatory or governmental request.

8.5
Protection of Rights

Information may also be used where reasonably necessary to protect legitimate business interests, investigate misuse, resolve disputes or protect the rights and safety of guests or others.

8.6
Booking Platform Responsibilities

Where a reservation is made through an independent platform, that provider may separately determine how information is processed within its own service.

POLICY UPDATES
SECTION 09

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, website technology, booking processes or applicable requirements.

9.1
Policy Updates

We may revise this Privacy Policy when our services, operational processes, technology or privacy practices change.

9.2
Current Version

The current version of this Privacy Policy will be made available on this page for website visitors and guests to review.

9.3
Significant Changes

Where appropriate, important changes affecting how information is handled may be highlighted through the website or other suitable communication methods.

9.4
Reviewing the Policy

Visitors may review this page periodically if they would like to remain informed about the current privacy information applicable to our website and services.

PRIVACY CONTACT
SECTION 10

Contact Us About Your Privacy

If you have a question about information connected with your booking, enquiry or interaction with Desert Fun Tourism, you can contact our team.

10.1
Privacy Questions

You may contact us if you would like clarification about how personal information associated with your enquiry or booking is being handled.

10.2
Privacy Requests

Requests for access, correction, deletion or another appropriate privacy action can be submitted to our team for review, subject to applicable requirements.

10.3
Booking Reference

Providing your booking reference, lead traveller name and relevant contact information can help us identify the correct reservation when reviewing a privacy-related request.

10.4
Response & Verification

We may request reasonable verification before providing information or completing a privacy-related request in order to help protect guest information.

10.5
Desert Fun Tourism LLC

Dubai, United Arab Emirates
Phone / WhatsApp: +971 55 530 3011
Email: info@desertfun.ae

10.6
Contact Page

You may also contact our team through the official Desert Fun Tourism contact page for booking, privacy or general enquiries.

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PRIVACY SUPPORT Have a question about your information?

Contact Desert Fun Tourism and provide the relevant booking or enquiry details so our team can review your request.

PRIVACY SUPPORT

Questions About Your Information?

If you have a question about personal information connected with your booking, enquiry or interaction with our website, contact Desert Fun Tourism and our team will assist you.

Contact Our Team → WhatsApp Us
DESERT FUN TOURISM Privacy Assistance
01
Access Questions

Ask about information connected with your booking or enquiry.

02
Correction Requests

Contact us if relevant booking information needs to be corrected.

03
Privacy Requests

Submit an appropriate data-related request for our team to review.

04
Third-Party Platforms

Some requests may also need to be made directly to the provider used.

COMPANY Desert Fun Tourism LLC
LOCATION Dubai, UAE
PHONE / WHATSAPP +971 55 530 3011
EMAIL info@desertfun.ae

Privacy Policy • Last reviewed September 2026